Hi Margaret,
Thank you for sharing your feedback. I truly apologize for any frustration or confusion caused.
Regarding the wick holder, we strive to include all essential information in the product description, but it sounds like this detail may have been overlooked in your experience. I’ll review the listing and make any necessary updates. As for the mold, it should produce an even taper; if your mold isn’t meeting expectations, please reach out to us directly so we can make this right.
For releasing the candle from the mold, I recommend lightly spraying the interior with a silicone mold release before pouring the beeswax. Once the wax has set, gently flex the mold to loosen the taper, and it should slide out smoothly. I’ll also take your suggestion into account and work on adding clearer instructions to our packaging and website.
Your input helps us improve, and I’d be happy to assist further. Please contact me at busybee@beelitecandles.com so I can ensure your experience is better next time.