Payment Information is Safe with Beelite Candles.
Beelite Candle wants customers to feel safe and secure when they place an order with us.
When one provides payment information, Beelite Candles uses SSL technology (secure socket layer) to make sure that it is "encrypted" (scrambled and coded), so the information cannot be read during transmission over the Internet.
Beelite Candles takes privacy concerns, extremely serious. Beelite Candles makes sure to respect ones privacy. One of those steps is telling customers what information Beelite Candle collects, how we collect it, and how one can be removed from Beelite Candles mailing lists.
On the Web site, Beelite Candles collects the following:
- E-mail addresses of those who email Beelite Candles or register with us.
- Information about how many visits a page receives.
- Information that Beelite Candles has received from customers, like survey data or newsletter subscriptions is not given out.
- We do not sell or trade any of Beelite Candles email lists.
- Beelite Candles will share information with the government when required by State and Federal Law.
If one decides that, in the future, one does not want to receive an email from us, about special offers. Please notify us, and we will remove you email address from our list.
busybee @ beelitecandles.com
One who supplies us with their telephone numbers may receive telephone contact from us regarding orders, they have placed online. A brief follow up call on how the candles arrived, and if one is happy with the products. If your order is a gift, and or you do not want to receive a call from us please make a note in the additional information box when you place your order.
Beelite Candles is not liable for any candle after customers purchase it.
Take all decorations off of your candle before burning. Keep all candles away from children and pets. Candles are not toys. One should only burn the candle for 3 to 4 hours at a time. One should NEVER leave a Burning candle unattended.
Once Beelite Candle receives the order Please allow 3-5 business days for processing, before shipping.
ONLY apply's to UPS GROUND orders inside the contiguous United States this excludes Hawaii, and Alaska.
ALL Beelite Candles, products are custom made hand poured candles made especially for each order. If one, has a specific request or specific deadlines please call ahead. Beelite Candles will do its best to accommodate customers.
Beelite Candles is more environmentally, friendly with its packaging. In doing so your packages may come in reused boxes as we try to reuse shipping material. Beelite Candles may reuse boxes that we have received, which is sometimes, why the boxes, customers receive may be from Amazon or elsewhere. Shipping peanuts may come in different colors do to recycling from packages we receive. Beelite Candles will be only purchasing biodegradable shipping peanuts. The candles do not come in fancy packaging. We try to keep the labeling and packaging material to a minimum not only to keep prices down but to keep any potential waste down. Beelite Candles labels are simple. We do not shrink wrap the candles. Instead, we wrap them in wax paper and bubble wrap to protect them during shipping. Beelite Candles kindly ask customers to continue to recycle the boxes and packaging materials. It does make a difference. This helps reduce cost which helps to keep the cost down to customers, and this also helps the environment by not adding to waste land fills.
If for any reason you are not totally satisfied with your purchase simply contact us within 15 days of receipt of goods.
To return an item, please follow these steps:
- Contact us within 15 days of receipt.
- Repack items securely; just like one received them.
- Include a copy of the original invoice.
- Include a letter stating your reason for the return.
- Ship returns to the address below
(Delivery confirmation & insurance recommended.)
We will refund the purchase price of the product. This does NOT include shipping charges either way.
Refunds can only be made on undamaged, and unused merchandise.
Send your returns to:
113 Citation Way
Burnsville, NC 28714
If you have any questions, please feel free to call us
e-mail us at: busybee (at) beelitecandles.com